Prelude-Resolute Training Specialist II at Atrius Health in Chelmsford, MA

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Description

Atrius Health is a nonprofit healthcare leader delivering a system of connected care that enables us to know our patients better so that we can serve them well. Across 32 clinical locations, more than 50 specialties and 825 physicians, we provide proactive, customized care to more than 720,000 adult and pediatric patients across eastern Massachusetts. The Atrius Health practices including Dedham Medical Associates, Granite Medical Group, Harvard Vanguard Medical Associates and PMG Physician Associates - together with VNA Care - work in collaboration with hospital partners, community specialists and skilled nursing facilities, to develop innovative and effective ways of delivering care in the most appropriate setting, making it easier for patients to be healthy. We believe that by establishing a solid foundation of knowledge, understanding and trust with each of our patients, we enrich their health and enhance their lives.

SUMMARY

Organizes and conducts small to moderately complex Prelude and Resolute training programs.Works independently under direction of Assistant Director of Patient Financial Services and in collaboration with Business Workflow Analysts to design, develop and implement large or highly complex in-house Prelude/Resolute trainings for all Patient Financial Services and Billing office functions. Creates all training related documents, modules and presentations. Delivers all training to revenue cycle employees in various formats and all needs. Maintains records of training activities and ensures all users receive training needed to be proficient with Prelude and Resolute.

GENERAL DUTIES AND RESPONSIBILITIES

  • Develops and administers needs assessment and analysis to determine training requirements for Prelude/Resolute users at the Practice Sites and in Medical Billing. Makes recommendation for new training programs or ways to meet identified needs.

  • Independently develops and implements Prelude/Resolute training programs for the Practice Sites and Medical Billing including new hire; new technology and customer service workflows and enhancements and EPIC system upgrades.

  • Develops and maintains all Prelude/Resolute training curriculum, materials, tools and documentation for PFS standardized workflow processes at the practice sites related to standard work for the "front end" of the revenue cycle including patient registration, check-in, referrals, cash processing and relevant work queues.. Develops all workflow job aids as necessary for system and technology enhancements. Prepares and distributes relevant training aids, handouts and evaluation forms.

  • Conducts training and demonstration sessions for all levels of the billing office staff for all functions including payment posting, claims follow-up, central registration, call center and other associated workflows. Prepares and distributes relevant training aids, handouts and evaluation forms.

  • Provides on-site follow up with PFS and billing office trainees to measure progress and to evaluate effectiveness of Prelude/Resolute system training.

  • Conducts site visits to observe check-in and business functions including work queues to provide recommendations for staff re-training and education. Provides detailed feedback to PFS supervisor.

  • Assists in developing training curriculum and materials on standardized billing system processes for Medical Billing related to Resolute back office functions such as registration, account maintenance, charge review, account, patient, follow up, remittance, claim edit and credit workqueues.

  • Participates in on-going review and revision of training curriculum, materials, tools and documentation to ensure that staff members are utilizing the system as effectively as possible.

  • Works with Billing Operations Business Analysts on identified workflow and system configuration changes as it relates to the training of the end user.

  • Coordinates various aspects of the training program such as demonstrations, presentations, logistics, facilities, equipment, scheduling and attendance.

  • Participates in the analysis of all Prelude and Resolute special update and upgrade release notes to determine impact of new functionality and changes affecting the end user, updates training materials to incorporate identified system changes.

EDUCATION/LICENSES/CERTIFICATIONS

Bachelor's degree preferred (or equivalent education, training and experience in a related field).

EXPERIENCE

Three to five years healthcare related training experience including classroom, webinar and demonstration settings. EPIC system experience is preferred. Previous experience with internet or web-based tools helpful.

SKILLS

Ability to deliver high quality training programs in tight timeframes. Excellent communication and presentation skills; comfortable in large groups, small groups or 1:1. Solid knowledge in the creation of training curricula and materials using multimedia tools. Solid understanding of the practice management application, the business and the workflows associated with the use of the system. Proficiency with Microsoft Office software.

Atrius Health is committed to a policy of non-discrimination and equal employment opportunity. All patients, employees, applicants, and other constituents of Atrius Health will be treated with respect and dignity regardless of race, national origin, gender, age, religion, disability, veteran status, marital/domestic partner status, parental status, sexual orientation and gender identity and/or expression, or other dimensions of diversity.

Excellent benefits Include:

* Up to 8% company retirement contribution,

* Generous Paid Time Off

* 10 paid holidays,

* Paid professional development,

* Competitive health and welfare benefit package.

Atrius Health is an equal opportunity/affirmative action employer and does not discriminate in recruiting, hiring, training, promoting or any other employment practices on the basis of race, color, religion, sex, marital status, age, sexual orientation, gender identity, national origin, military service or application for military service, veteran or disability status.

Applicants have rights under Federal Employment Laws: Family and Medical Leave Act (FMLA);Equal Employment Opportunity (EEO); and Employee Polygraph Protection Act (EPPA).

VEVRAA Federal Contractor

Request Priority Protected Veteran & Disabled Referrals for all of our locations within the state

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