Patient Access Representative - Concord- Thurs-Sun 32 hours at Atrius Health in Concord, MA

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Atrius Health is a nonprofit healthcare leader delivering a system of connected care that enables us to know our patients better so that we can serve them well. Across 32 clinical locations, more than 50 specialties and 825 physicians, we provide proactive, customized care to more than 720,000 adult and pediatric patients across eastern Massachusetts. The Atrius Health practices including Dedham Medical Associates, Granite Medical Group, Harvard Vanguard Medical Associates and PMG Physician Associates - together with VNA Care - work in collaboration with hospital partners, community specialists and skilled nursing facilities, to develop innovative and effective ways of delivering care in the most appropriate setting, making it easier for patients to be healthy. We believe that by establishing a solid foundation of knowledge, understanding and trust with each of our patients, we enrich their health and enhance their lives.

Summary of Position

Under general supervision, professionally greets all patients entering the practice for medical appointments. For established patients, verifies demographics and insurance information, making any necessary changes in the Practice Management System. May obtain and enter appropriate referral information into the computer. Ensures all patients have completed and signed a registration form. Check patients in, in order to inform clinical unit of patient's arrival. Collects payments for visit and outstanding balance, as necessary.


Identifies new patients with incomplete registrations and refers them to Patient Account Representative for initial registration

Ensures established patients are registered with the correct accounts. Verifies and updates demographic and insurance information for established patients. Ensures all patients have completed and signed registration and HIPPA forms.

Utilizes payer specific web sites to verify insurance eligibility.

Identifies patients with workers' compensation, motor vehicle accident or other third party liability for site-related injuries. Refers these patients to Patient Account Representatives for completion of registration.

Ensures patients have appropriate referrals and signed waivers if necessary. May enter referral information into computer system.

Completes check-in process to notify clinical unit patient has arrived and directs patients accordingly.

Completes necessary documentation for Workers' Compensation as established by the practice.

Collects payments, co-payments, and past due balances and posts payments to appropriate account and date of service. Prints user batch report. Completes cash processing including reconciliation of money, daily deposit and safe drop following cash handling protocols. May provide back up to Cashier.

May be required to work basic Business reports (i.e., review, research and correct information as needed).

When stationed at the main desk, provides information to patients as requested, updates nightly on-call schedules, triages service-related issues, orders ambulances and taxis, overhead pages for emergency codes, and provides switchboard coverage as necessary. In the absence of a Patient Account Representative, may enter basic registration information. May also provide support to the Patient Account Representative. When stationed in a clinical unit, provides a variety of administrative and clerical support to the unit, as requested.

Performs all job functions in compliance with applicable federal, state, local and company policies and procedures.

Minimum Requirements

Education: Minimum High School graduate or equivalent. Related Associate's degree in Business or related field preferred.

Skills and Experience: One to three years related experience. Excellent customer service, communication and telephone skills typically acquired through at least one year of customer service-related experience. Business experience including, cash collection and handling and computer skills required. Knowledge and understanding of coverage provided and policies of various health insurance plans required. Previous health care business office experience.

Atrius Health is committed to a policy of non-discrimination and equal employment opportunity. All patients, employees, applicants, and other constituents of Atrius Health will be treated with respect and dignity regardless of race, national origin, gender, age, religion, disability, veteran status, marital/domestic partner status, parental status, sexual orientation and gender identity and/or expression, or other dimensions of diversity.

Excellent benefits Include:

* Up to 8% company retirement contribution,

* Generous Paid Time Off

* 10 paid holidays,

* Paid professional development,

* Competitive health and welfare benefit package.

Atrius Health is an equal opportunity/affirmative action employer and does not discriminate in recruiting, hiring, training, promoting or any other employment practices on the basis of race, color, religion, sex, marital status, age, sexual orientation, gender identity, national origin, military service or application for military service, veteran or disability status.

Applicants have rights under Federal Employment Laws: Family and Medical Leave Act (FMLA);Equal Employment Opportunity (EEO); and Employee Polygraph Protection Act (EPPA).

VEVRAA Federal Contractor

Request Priority Protected Veteran & Disabled Referrals for all of our locations within the state

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